Last Updated: August 07, 2026

1. Network Interruption Refunds

If a video call is interrupted due to network issues on our platform, users are entitled to a refund for the interrupted minutes. The refund will be credited back to your coin balance.

2. Eligibility Criteria

Refunds are applicable only when the interruption is caused by our server or platform issues, not due to:

• User's internet connection problems
• Influencer's connection issues
• User terminating the call voluntarily
• Force majeure events beyond our control

3. Request Process

To request a refund, contact our support team within 24 hours of the interrupted call via:

• WhatsApp: +2349052213694
• Email: support@maskedparty.com

Please provide your account details and the time of the interrupted call.

4. Processing Time

Refunds are typically processed within 3-5 business days after verification of the interruption.

5. Coin Purchase Refunds

Coin purchases are generally non-refundable unless there was an error in the transaction or the coins were not credited to your account.